All times are UTC




Post new topic Reply to topic  [ 23 posts ]  Go to page 1, 2, 3  Next
Author Message
 Post subject: Checking in at an Aeroflot check-in desk
Post Number:#1  PostPosted: 16 Feb 2010 19:03 
Offline
Hero Member

Joined: 12 Apr 2009
Last Visit: 18 Oct 2014 23:34
Posts: 1234
Location: Mainly Sakhalin Island (Russian Far East)
Gender: Male
Status: Married
Her/His Country: Russia/UK
RW_here_since: She lives in Russia
Times_to_FSU: Ya ne mogu soschitatʹ
Aeroflot check-in desk


My checking in at an Aeroflot check-in desk, actually spoiled the favourable impression that I got from the new terminal in Sheremetyevo.

Those that know of my love for Aeroflop will know that before I even approached the desk I was anticipating another experience.

I was not disappointed, as I arrived at the check-in desk there was a change over of staff. The new young(ish) check-in lady sits down and starts a five minute chat with her colleagues totally ignoring my fiancée and me and the lengthening queue behind us.
Finally she acknowledges our presence with a look on her face that says. What do you want? Can’t you see that I am busy talking with my friends.
I ignore her look and hand her the e-ticket printouts.

A short transcript of the subsequent conversation.
Aerobleep “What is your flight number?”
Me “I am flying to Yuzhno-Sakhalin”.
Aerobleep “What is your flight number?”
Me “I do not remember the flight number, please look at the e-ticket printout”
Aeroflop “What is your flight number?”
Me “Look at your computer”
A fair amount of huffing by the Aeroplop but she finally looks at her screen and finds the flight number and record of the e-tickets and starts the check-in procedure.
Next bit of fun.
Check-in Lady “How many suitcases do you have to check-in”
Me “Two, because there are two of us”
Check-in Lady “Put only one suitcase on the scale/conveyor belt”
So I put one of the suitcases on.
She looks at the weight “No! Put both of your suitcases on the conveyor belt”
So I put both on
Check-in Lady “You are overweight, you must pay”
Me “Look at the e-ticket print outs” (both printouts stated a 30kg allowance)
Check-in Lady “You are overweight, you must pay”
Me “Look at the e-ticket printouts”
The look on her face said I do not have to look at the printouts I work for Aeroflop

Alla intervened in Russian and she finally decided to look at the baggage allowance printed on the tickets.

Check-in Lady’s next gambit “Let me see your carry on luggage” I showed it to her, her retort “Put it on the scale”, I did and it was well within the allowed weight and size so she could do nothing but shut up.

I have to admit that I felt like saying to Check-in Lady “Look here (bleep) I am now going to buy some lead and stuff it into one of my cases so that I will have the full allowance”

Because of the fact that I have a high level on my frequent flyer card I Have access to the business lounge and when I requested the voucher (because in Russia you need a voucher, just showing your card is not enough).
Check-in Lady “There is no lounge”, me “Then what can you offer instead”, a blank look on her face, me “Am I have to ask to see your supervisor”, Check-in Lady “I can offer you some meal vouchers”, “Me that will do nicely, Thank You” she was spitting blood when she handed the vouchers over.

A bit more fun was had once we passed through the security.
I spotted a Aeroflop employee could have been a stewardess or ground staff (not too sure) and I enquired where I can use the vouchers.
First the look on her face says, how dare you talk to me, then her verbal response “How did you get those, let me see your boarding pass” in a tone that confirmed the look on her face, my reply “Because you have no lounge, do you also wish to inspect my frequent flyer card?”
She did finally answer my question.

I am just curious is being rude part of the qualifications required to work for Aeroflop

I will end this rant by saying that thankfully not all of the Russians that I know have the horrible attitude of Aeroflot staff.
I have some good friends in Russia and they are very helpful and courteous.

_________________
If told to jump always ask why and never how high..Image


 Profile  
 
 Post subject: Re: Checking in at an Aeroflot check-in desk
Post Number:#2  PostPosted: 16 Feb 2010 22:18 
Offline
Admin
User avatar

Joined: 28 Oct 2008
Last Visit: 13 Feb 2020 09:37
Posts: 3636
Location: Surrey UK
Gender: Male
Status: Married
Her/His Country: Russia
RW_here_since: July 2008
Times_to_FSU: Too many to remember
Aeroflop


Raffi

You know that you have lived in Russia for long time..........
when you come to realise that you have lost your sense of humor! [surprised.gif]


:lol: :lol: :lol: Stop having ago at my favorite airline.... Aeroflop.. :lol: :lol: :lol:


As you know I have been in the travel business and have travelled countless times with countless airlines and as you can imagine I got used to different standards of behaviour by their staff.

I have to say in advance that Aeroflop has very new aircraft on their international routes and finally now they have taken the decision to retire all the T-154 and T-134 and have replaced them with A320 and B737. To be honest whenever I flew internally I never felt afraid flying on the T’s but only uncomfortable due to the size of their seats and the smell from the toilets!

Their in-flight service is not bad but is delivered in a very rude manner……. And on the T's hearing the announcements in English was like listening to a crocodile talking!

I have posted my story about the excellent service of the ground Aeroflop staff in SVO2

here: viewtopic.php?f=14&t=73

It’s no coincidence that the airline has acquired the nick name Aeroflop!

I read lately that the airline will change all their flying female staff with young smokinghot kovas to improve their image! [wink.gif]

Unfortunately Aeroflop is the only airline that I can use who has connections to UFA after th edemise of KD Avia! [crying.gif]

Aeroflot has a very good and fast Website and their prices are expensive, because of their monopoly comparing with the prices we can find on the west. The Russian Goverment owns 51% of its shareholding and obviously will never let it go bust. Their safety record is second to none... if you care to investigate.

The food and service on board is not bad at all..... and ten times better than BA, KLM, Lufthansa or BMI!

Unfortunately despite all the above they need a very good re-organisation when it comes to public relations and training of their ground and on board staff to provide good service, comparable to the British airlines for example.

Personally I can't understand their way of thinking. SVO2 and now Terninal D is their international Gateways and in my view all their ground staff there should be bi-lingual.........but that is where they fell fould on good service. From what I undertsand their staff are very poorly paid..... so you pay peanuts and you get monkeys!

Having been in the business and operated 15 aircraft a week for years, to Greek destinations..... I have never let any aircraft go with empty seats and less than 90% load factor. It is obvious to me that they operate with a 40 - 50 % break even factor, so most of their flights, from Moscow to London and vice versa are mostly empty and down to 50-60% load factor. Because of their structure I don't think their capacity managers are allowed any flexibility....... and their reputation with the trade (tour operators & Travel agencts in the UK) is very bad.

As a tour operator I would never have dealt with such airline which can't give you an answer in 24 hours regarding availability and special prices for groups of 100+ passengers or to having communication problems, unable to speak to the right person with one phone call!

To give you an example........in 2000 a new Greek airline started flying Athens London Heathrow, in competision with Olympic airways and also Virgin. In a month's time all their flights, and especially Thursday to Monday were flying full, because of their flexibility and good ground and flight service. As about their prices.....well EasyJet today is copying their stragedy...... so after 2 years of operation, Virging stopped flying and Olympic bought the airline under heavy pressure from the Greek Goverment. Now Olympic....similar attitudes with Aeroflop is gone unofficially bust and was taken over by a new owner.

I agree with you that their ground and customers relation services is appaling. Their website, I said is very fast but when you finally reach to the stage to pay, gives a wobly and tells you to start from the begining. The truth is the system is taken the reservation but can't clear the Credit Card automatically and you don't get the RES No! To pay you must phone their local office.....and give your card to them. [angry.gif]

Image


That is where Aerflot is falling flat in its face and don't expect any much improvement in the near future. :evil:


Now you have to wait for my comments regarding my troubles I had with the airline today.

_________________
.
Image


 Profile  
 
 Post subject: Re: Checking in at an Aeroflot check-in desk
Post Number:#3  PostPosted: 21 Feb 2010 12:43 
Offline
Admin
User avatar

Joined: 28 Oct 2008
Last Visit: 13 Feb 2020 09:37
Posts: 3636
Location: Surrey UK
Gender: Male
Status: Married
Her/His Country: Russia
RW_here_since: July 2008
Times_to_FSU: Too many to remember
My Latest encounter with "Aeroflop"


After coming back from our trip in Marseille, my wife and I, had a good chat and we decided that time has come for us, after nearly 2 years of marriage, to go back and visit Rodina, our home there and also the family too.

I think Hanna has been good as gold and has never complained or asked me that she wants to go back to Russia therefore without any hesitation we choose the dates and while she was making breakfast I went to Aeroflop site and started making a booking for our flights.

I know that Raffi will ask why I chose Aeroflop when we both know how bad it’s the ground staff service but for us Aeroflop offers the best connections and also the cheapest and more convenient times and 8.30 AM go to my computer to make the reservations of our flights.

Aeroflop has upgraded their old functional web site, with a new look and much faster response. All went well till I reached the stage where I had to pay by Credit Card, so typed in my card details etc and then clicked Pay:

After a few seconds the reply came back that:

“There was a problem with your card please start over again”.

After a few explicit words, started again and at the end the same happened again.

“There was a problem with your card please start over again”.

So here we go….. can’t book, like before, and pay for our flight so get on the phone and there its tarts the usual………automatic selection:

If you want to speak English press 1, If you want to speak Russian press 2, So I press 1.

Second stage has 5 choices…….. 1 or 2 = reservations, 3 blah blah, 4 for assistance with Internet bookings and 5 Only for travel Agents., so I press 4.

It rings and rings and at the end I get the message “the person you are looking for is not available please leave a message, so I do.

Couple of hours later and no call from that person, so start again……. Rings and rings, same situation and message.

At around 2 PM try again and ……. hooray I get through and a young lady replies in perfect English. I explained my problem and she goes in the system and tells me…… you have made 2 reservations………and you card has not been charged!

Ok I want to keep the one reservation and pay, how do I go about it?

You will have to pay us and we will confirm the booking. I am going to send you the form for Authorisation for your Credit Card, do you have a fax?

Fax? No I don’t have a fax, that was used last century but today. I have an email and as you can see my reservation you have my email address there.

Yes Mr wiz, I have your email address and will send you the form by email in 10 minutes and when you complete it send back to us. Ok thank you, I will wait for your email.

Email arrives about 30 minutes later, I complete all the details, even added my signature (as I can do it electronically) on the document and email it back.

At around 3.30 I get a call on my mobile…….

This is M……. from Aeroflop. Sorry Mr wiz but I can’t clear your card as it has been refused by your credit card company!

My card was refused from the Credit Company? Are you sure you have not made any mistake with my numbers?

Yes I am sure, sorry.

Can I give you another card and then I can deal with my CC company?

I will have to send you another form…….. oh forget it…. I will call my credit card company and will be back. What about my reservation?

Your reservation is OK as I have put a time limit to expire next week.

Ok thank you, talk to you later.

Call to my Credit Card and getting straight through. Through verification procedure and get the following message.

Your Card has been suspended because we got an alert that Aeroflot has tried 4 times to clear your card for the £700 each time.

Can you please allow one payment ONLY from Aeroflop and clear the Alert? Yes Mr wiz ask Aeroflop to try after 5 minutes.

Can you please tell me why the first automatic transaction wasn’t authorised?

There was a problem with their software which dropped the line in the middle of the transaction and when you tried second time an alert came up and blocked any transactions.

So I am calling, again, the office of Aeroflop and had to try 2-3 times to get through, obviously they get plenty of the same problems…… but finally managed to get through.

I asked the young lady to clear my card and then email me the details, which she did and my card this time went through. :D

So I start my verbal running down of Aeroflop for wasting my time and that their systems are still in the last century and so on.

Young lady didn’t expect such torrent of words but finally she admitted that they get that sort of thing many times daily!

Did you advice your boss and alert Moscow about the problem?

Is there anything else I can do for you Mr wiz?

Have you booked your seats?

Finally I get off the phone and at 17.30 I receive her email with instructions to go back to Aeroflop’s site and print out my documentation etc.

Hanna was listening all the time to my conversations and her mouth was opening wider each time I got on the phone! Now I am allowed to criticise Aeroflop........ [surprised.gif] :lol: :lol: :lol:

There is not much to say about such a large company which is not capable to run a decent system for internet reservations. It’s the pits and if I had another choice with my dates and prices…. I would have booked with them.

Having been in the travel business I can not understand how the software specialists of such large company can’t fix any problems or make sure that the site works seamlessly.

It is pretty obvious that nobody working in the company care to report any mistakes to Moscow…. as they know nobody will take any notice!

So Raffi’s favourite Airline, has won the no 1 position of the Star alliance consortium…… [angry.gif] and that airline is:

Aeroflop!

Image

[bravo.gif]

_________________
.
Image


 Profile  
 
 Post subject: Re: Checking in at an Aeroflot check-in desk
Post Number:#4  PostPosted: 21 Feb 2010 18:40 
Offline
Member

Joined: 17 May 2009
Last Visit: 30 Jan 2019 12:56
Posts: 62
Location: Russia
Status: Married
Her/His Country: Russia
RW_here_since: 2002
Times_to_FSU: 38
I obviously cannot comment on your story wiz, nor on raffi's, but I can comment on my own experiences with Aeroflot, which by the way is now owned by the russian govt to the tune of 76%..........

I have travelled to/from, and within russia many many times over the past 35 years, and I have never encountered any of the problems which you both write about, I have always found the air/ground staff helpful.....(maybe its just the way I approach people which makes the difference, I cannot say), the service on board was always good, and food ok too, in fact, all of my requests were met graciously by the air crew.....

I have booked on-line since about 2002 and never suffered any situations you describe, either with their last, or their new system, which I used successfully only yesterday, to book tickets for my step-daughter to visit in 2 weeks time........

Aeroflot now fly the majority of internal routes with airbus 319's/321's, and they have already placed orders for the new russian built city jet, (A co-operation between boeing and sukhoi), to replace hese airbusses in the next 10 years....

By the way, Aeroflot is currently taking over rosavia, and has increased its stake dramatically in s7 airlines.......

As you also stated wiz, aeroflot's safety record is excellent, (better than BA and Air france in fact), so I will not hesitate to continue to use them......

Ps, take another good look at their prices, and I think that you will find that in the most cases, they are extremely competitive.......

LHR-MOS-PEE return 10,800 rub.....
BA,,,LHR-MOS return was more than this......

[bravo.gif]


 Profile  
 
 Post subject: Re: Checking in at an Aeroflot check-in desk
Post Number:#5  PostPosted: 22 Feb 2010 07:04 
Offline
Admin
User avatar

Joined: 28 Oct 2008
Last Visit: 13 Feb 2020 09:37
Posts: 3636
Location: Surrey UK
Gender: Male
Status: Married
Her/His Country: Russia
RW_here_since: July 2008
Times_to_FSU: Too many to remember
Mel

I did not know that the Government now owns 76% in which case it’s obvious to me that either the government lend money to Aeroflop to purchase the new aircraft from Airbus and Boeing or Aeroflop has lost a lot of money and they shore it up!

As they have taken over Rossiya and a big stake in S7 then it becomes obvious that the Government decided to make Aeroflop a monopoly and for that reason they allowed the KD-Avia to go out of business, despite the money invested by the local council in the airline and at the New Terminal there!

Obviously we have different experiences with Aeroflop and their ground staff. I can assure you that my approach it’s very polite towards them and only one time, as I have posted in another post lost my rag, when I was left out of a flight and was charged 670 GBP, which later was refunded to me, because I arrived 50 min before departure time and they had closed the flight already.

I don’t think that Aeroflop who wants to be on the same level as all other International airlines should employ ground staff which can only speak Russian and not English to provide good service to its international passengers.


I have travelled to Russia 24 times and 99% of the time encountered staff which only speak Russian on SVO1 and 2 and looks now also in Terminal D, according to Raffi.

Aeroflop was forced to renew first it’s international flying fleet because European countries were refusing to Licence their old Soviet Tupolevs and Illusin, so they replaced them with Airbuses. Now of course they also replaced the T with Airbuses and later they will take delivery of the New regional Russian airliner Sukhoi superjet 100.

I would agree that their prices always has been cheaper than any other airline flying to Russia from abroad, that is why I used them on my trips, but the price you quoted for Perm is only the ticket price and doesn’t include the 147.88 EURO taxes.

The cheapest ticket advertised for Perm is 231 + 147.88 = 378.88 EURO or nearly 350 GBP which it’s more expensive from the tickets I booked for UFA at 328 GBP per person.

Ticket prices to Russia have skyrocketed the last year and a half, since my last trip there, when I only paid 219 GBP as I used to do before when visiting my now wife! I always used to book my flights on line and collect their paper tickets at the airport and most if not all the times their payment on line has failed and I had to call Aeroflot in UFA, where I knew the staff and ask to clear my card, and collected the receipts when I was there.

Sorry but Aeroflop has no excuse for not having a good working on line system to clear the cards. Their mentality is still in the dark ages of the old USSR.

PS: Nice to see you around reading and posting on the board……….can you please add an avatar image? Thank you.

All we need here is Malcolm……and we will have a good debating party! [biggrin.gif]

What happened to Nick Omsk? :(

_________________
.
Image


 Profile  
 
 Post subject: Re: Checking in at an Aeroflot check-in desk
Post Number:#6  PostPosted: 22 Feb 2010 07:54 
Offline
Member

Joined: 17 May 2009
Last Visit: 30 Jan 2019 12:56
Posts: 62
Location: Russia
Status: Married
Her/His Country: Russia
RW_here_since: 2002
Times_to_FSU: 38
3.Review Itinerary

Sabre
Virtually There
Login

Select Languagelanguage: English Русский 1.Request
2.Select
3.Review Itinerary
4.Reserve
5.Confirmation
Your confirmation number is:
View your itinerary at Sabre Virtually There !
The payment has been processed successfully
10891.00 RUB
1 Adult: 6605.00 + taxes: 4286.00 = 10891.00 RUB

view fare rules Fare Basis: WPX*LPX

Fare paid yesterday, so I believe that I was correct.....

Ref Aeroflot, It will be a monopoly, when they get s7, Transaero (which they now own 35%), and s7 (Abramovich is currently negotiating the sale of his majority holdings with the Ru govt) and rosavia. (Aeroflot needs the slots).......
ALA of their aircraft whether it be Airbus, or Boeing are leased, with the servicing contracts held by the respective manufacturers, in fact, whenever one of their planes overnights in Paris, Frankfurt or London, required inspections and major work are carried out by the manufacturers staff there......In Ru, both manufacturers control with their own staff on the ground, any pre-flight inspections/services required, but all flying hours are calculated to get the required aircraft where it is needed. when it is needed for what is needed.......
Again I must re-iterate, I have never experienced any staff problems in Sherimitova, and have always managed to get assistance in English as reqd.....I found them somewhat reluctant due to their lack of understanding I believe, but within minutes they had an english speaker to assist me........Yes I must concurr, it would be a big improvement if more people spoke english, but again, in their defence, they are russian....I have been in several countries in the world, where NO english whatsoever was spoken.....International airports, or so called........
As regards to Nick....He very nearly departed to lands never discovered just before Christmas, and due to lack of oxygen to the brain, he is struggling with his recouperation process, appart from the damage caused to his sternum caused during the several recucitation attempts.......Please wish him well if you see him on the board....


 Profile  
 
 Post subject: Re: Checking in at an Aeroflot check-in desk
Post Number:#7  PostPosted: 22 Feb 2010 08:02 
Offline
Member

Joined: 17 May 2009
Last Visit: 30 Jan 2019 12:56
Posts: 62
Location: Russia
Status: Married
Her/His Country: Russia
RW_here_since: 2002
Times_to_FSU: 38
Wiz,

KD avia was a lemon from the word go, it was losing money hand over fist, to the tune of several million $ each year, they only survived for as long as they did by robbing Peter to pay Paul, intricate accountancy and constant demands upon their investors to continue to cough up....

Several of these investors including many many small investors trying to "get rich", are now in the bankruptcy courts.......


WELL DONE KD AVIA [bravo.gif] [thanks.gif]


 Profile  
 
 Post subject: Re: Checking in at an Aeroflot check-in desk
Post Number:#8  PostPosted: 22 Feb 2010 08:27 
Offline
Veteran Member
User avatar

Joined: 11 Oct 2009
Last Visit: 03 Jun 2013 11:37
Posts: 516
Gender: Male
Status: Married
Her/His Country: Russia/Holland
RW_here_since: 2005
Times_to_FSU: 5
Here is the story some aeroflot desk clerk told after work....

You will not believe what happened to me today. I was starting my shift and checking with my colleagues for special instructions when this foreigner was standing there huffing and puffing as if he was the president.

The fool did not even know which flight he was on, I had to read it from his ticket. And guess what? This guy had the special luggage allowance, I can not understand why they give this to foreigners when we have to travel with only 20Kg luggage.

Finally this guy had the nerve to ask me for meal vouchers because we do not have a business lounge and now he has to sit with the ordinary passengers. Do you believe such guys ? [bat.gif]

_________________
It's not a dog...this is how I look. Image


 Profile  
 
 Post subject: Re: Checking in at an Aeroflot check-in desk
Post Number:#9  PostPosted: 22 Feb 2010 09:32 
Offline
Hero Member

Joined: 12 Apr 2009
Last Visit: 18 Oct 2014 23:34
Posts: 1234
Location: Mainly Sakhalin Island (Russian Far East)
Gender: Male
Status: Married
Her/His Country: Russia/UK
RW_here_since: She lives in Russia
Times_to_FSU: Ya ne mogu soschitatʹ
59dotru wrote:
3.Review Itinerary

Sabre
Virtually There
Login

Select Languagelanguage: English Русский 1.Request
2.Select
3.Review Itinerary
4.Reserve
5.Confirmation
Your confirmation number is:
View your itinerary at Sabre Virtually There !
The payment has been processed successfully
10891.00 RUB
1 Adult: 6605.00 + taxes: 4286.00 = 10891.00 RUB

view fare rules Fare Basis: WPX*LPX

Fare paid yesterday, so I believe that I was correct.....

Curiosity killed the cat, but satisfaction bought it back.

Just to satisfy my curiosity I checked the prices for a return flight from LHR to PEE, and this was the cheapest I could find.

Attachment:
rafipnr.jpg


I am not for one second doubting that you did not get a great deal, I am just curious as to how you managed get such a great deal, a difference of almost 5,000 rubble (and that is not a misspelling :lol: ) is a fair hunk of cash.

Quote:
Again I must re-iterate, I have never experienced any staff problems in Sherimitova, and have always managed to get assistance in English as reqd.....I found them somewhat reluctant due to their lack of understanding I believe, but within minutes they had an english speaker to assist me........Yes I must concurr, it would be a big improvement if more people spoke english, but again, in their defence, they are russian....I have been in several countries in the world, where NO english whatsoever was spoken.....International airports, or so called........

This has been discussed in the past, you and me have very. very different experiences with both ground staff and cabin crew.
As far as I am concerned the attitude of the staff harps back to the days of the USSR (or at least how I imagine it was then), but then we have already agreed to disagree on this subject.
Quote:
As regards to Nick....He very nearly departed to lands never discovered just before Christmas, and due to lack of oxygen to the brain, he is struggling with his recouperation process, appart from the damage caused to his sternum caused during the several recucitation attempts.......

I did read about Nick's unfortunate incident and I am glad to see that he is making the odd appearance so I am hoping that he is on the mend.


You do not have the required permissions to view the files attached to this post.

_________________
If told to jump always ask why and never how high..Image


 Profile  
 
 Post subject: Re: Checking in at an Aeroflot check-in desk
Post Number:#10  PostPosted: 22 Feb 2010 09:35 
Offline
Hero Member

Joined: 12 Apr 2009
Last Visit: 18 Oct 2014 23:34
Posts: 1234
Location: Mainly Sakhalin Island (Russian Far East)
Gender: Male
Status: Married
Her/His Country: Russia/UK
RW_here_since: She lives in Russia
Times_to_FSU: Ya ne mogu soschitatʹ
Shadow wrote:
Here is the story some aeroflot desk clerk told after work....

You will not believe what happened to me today. I was starting my shift and checking with my colleagues for special instructions when this foreigner was standing there huffing and puffing as if he was the president.
The fool did not even know which flight he was on, I had to read it from his ticket. And guess what? This guy had the special luggage allowance, I can not understand why they give this to foreigners when we have to travel with only 20Kg luggage.
Finally this guy had the nerve to ask me for meal vouchers because we do not have a business lounge and now he has to sit with the ordinary passengers. Do you believe such guys ? [bat.gif]

[rolf.gif] [rolf.gif]

_________________
If told to jump always ask why and never how high..Image


 Profile  
 
Display posts from previous:  Sort by  
Post new topic Reply to topic  [ 23 posts ]  Go to page 1, 2, 3  Next

All times are UTC


Who is online

Registered users: Google [Bot]


You cannot post new topics in this forum
You cannot reply to topics in this forum
You cannot edit your posts in this forum
You cannot delete your posts in this forum
You cannot post attachments in this forum

Jump to:  
cron
Powered by phpBB